24x7 NOC Monitoring Across 250+ Bank Locations

Overview

Round-the-clock monitoring of critical banking software and network infrastructure across more than 250 branch locations — the operational side of keeping a bank's network running, not a lab certification exercise.

What the role actually involves

• Network troubleshooting — logging directly into routers and switches to diagnose and resolve connectivity issues across the branch network.
• Critical software monitoring — ensuring high availability of core banking applications alongside the network layer they run on.
• Alert automation — built scripts in UiPath and Power Automate to automatically filter and route NOC alerts, cutting the team's response time by 80%.
• Incident ownership — coordinating with vendors under SLA pressure, owning the escalation process end-to-end including setting up call bridges between stakeholders.
• Custom dashboards in ServiceNow to track tickets across teams, reducing the overhead of searching for and tracking open issues.
• Batch processing automation for critical banking operations using OPICS, CIBAR, GFT, Zena, SQL Management Studio, Control-M, and MoveIt.

Tools